How to contact bet365 about your problem

Contact bet365 through Live Chat, Webform, Social Media or Post for an account problem. If your concern is about your gambling rather than your account, independent help includes GamCare, NHS Wales, GAMSTOP and GambleAware.

You can choose between four contact formats. The distinction is how you communicate your problem:

• Live Chat: a chat exchange where you write messages.
• Webform: a form where you enter a written enquiry.
• Social Media: communication through a social platform.
• Post: correspondence sent as a letter.

Choose the format you want to use for your enquiry. For further reading, see the Contact bet365 Field Guide.

Independent services offer gambling support, self-assessment or self-exclusion, rather than a route for handling your bet365 account enquiry. Choose according to where you live and the help you want:

• National Gambling Helpline: run by GamCare, it gives people in England and Scotland free support 24/7 on 0808 8020 133, by live chat and on WhatsApp.
• Wales Gambling Helpline: run by NHS Wales, it gives people in Wales free support 24/7 on 0808 281 9265. Landline and mobile callers pay nothing.
• GAMSTOP: enables free self-exclusion on gambling websites and apps holding a Great Britain licence. You can reach it on 0800 138 6518. Self-exclusion is a way to block yourself from gambling with participating operators.
• GambleAware: offers people in Great Britain advice, self-assessment and help finding local gambling support.

The helplines suit you if you want support in your location; GambleAware offers a route to assess your gambling or find local help. GAMSTOP suits a different need: excluding yourself across licensed gambling websites and apps, rather than contacting one operator about an account problem.

• Gamstop (telephone 0800 138 6518)
• National Gambling Helpline (telephone 0808 8020 133)
• GambleAware
• Wales Gambling Helpline (telephone 0808 281 9265)